FAQ

Account management and security

How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 20 June 2025342
How do I change my login password?
Published on 22 Aug 2023Updated on 30 May 202517,749
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 1 Apr 2025323
I haven't received the SMS code
Published on 16 Aug 2023Updated on 1 Apr 202525,515
How do I reset Two-factor authentication (2FA)?
Published on 15 Sept 2023Updated on 30 May 20255,031
Passkey FAQ
Published on 19 Mar 2025Updated on 2 May 202542
What can I do if my device is running in an unsafe environment?
Published on 19 Jan 2023Updated on 1 Apr 2025290
Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 24 Apr 202521,005
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 8 May 20251,274
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 8 May 2025428
Self-Managed Super Fund (SMSF) FAQ
Published on 2 July 2025Updated on 2 July 2025
How do I open an SMSF account on OKX?
Published on 2 July 2025Updated on 2 July 2025
How do I obtain an ASIC Extract?
Published on 2 July 2025Updated on 2 July 2025
How do I whitelist OKX Emails?
Published on 26 Nov 2024Updated on 1 Apr 202534
How do I close my account? (app)
Published on 22 Aug 2023Updated on 4 Apr 2025812

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