FAQ

Account management and security

How do I update my authenticator app?
Published on Aug 1, 2024Updated on Apr 21, 202563
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Aug 8, 202512,686
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on May 8, 20259,417
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Aug 6, 20253,720
How do I download my account statements?
Published on Nov 6, 2024Updated on Aug 20, 202535
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Apr 1, 2025375
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Jun 20, 2025350
How do I change my login password?
Published on Aug 22, 2023Updated on May 30, 202518,154
How do I freeze my account? (app)
Published on Aug 22, 2023Updated on Apr 1, 2025328
I haven't received the SMS code
Published on Aug 16, 2023Updated on Jul 30, 202527,166
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on May 30, 20255,219
Passkey FAQ
Published on Mar 19, 2025Updated on May 2, 202566
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Apr 1, 2025293
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Jul 31, 202521,776
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on May 8, 20251,389

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